Support · Managed IT
When to call managed IT support.
Spot the signs that your site and systems need expert help.
Red flags (and who’s dropping the ball).
- Recurring downtime or slow pages with no root-cause analysis.
- SSL expiration warnings, DNS errors, or “temporary” certs that keep expiring.
- Inconsistent email deliverability and no SPF/DKIM/DMARC tuning.
- Unpatched plugins/servers and “we’ll get to it” excuses.
What we handle
- Monitoring, patching, and SSL/DNS management.
- Backup + recovery and staging for safe updates.
- Performance tuning on oneColo hosting.
Missed basics from weak support.
If any of these feel familiar, your current team isn’t protecting you.
- Alerts go nowhere: uptime/SSL/DNS warnings routed to shared inboxes with no on-call.
- No backups tested: “green” jobs, zero proof of restore speed or integrity.
- Access sprawl: ex-vendors still have logins; no MFA enforced across admin accounts.
- Patch roulette: updates pushed straight to production, breaking checkout or forms.
Accountability gap
Raise the bar
- Document ownership: DNS, SSL, backups, monitoring, access.
- Require proof: last patch date, last restore test, last access review.
- Enforce MFA, least privilege, and vendor time-boxing.
- Set SLAs for response/resolution—nights and weekends included.